Frequently Asked Questions
Your guide to buying, selling, and trading premium photography gear.
How do you determine the condition of used cameras?
Every piece of equipment undergoes a rigorous 50-point inspection by our technicians. We grade items from 'Refurbished' to 'Like New' based on shutter count, sensor cleanliness, and cosmetic wear.
What is the return policy for pre-owned equipment?
We offer a 14-day money-back guarantee on all used gear. If the item doesn't meet your expectations, you can return it for a full refund, provided it is in the same condition as received.
Do you offer a warranty on electronics?
Yes, all hardware purchased through Camera Exchange includes a complimentary 6-month limited warranty covering mechanical defects and electronic failures.
How long does shipping take and is it insured?
Orders are processed within 24 hours. Standard shipping takes 3-5 business days, and all shipments are fully insured and require a signature upon delivery for your protection.
Can I trade in my old gear for store credit?
Absolutely. Use our online valuation tool to get an instant estimate. Once we verify the condition of your gear, we will apply the credit to your account or issue a direct payment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you invest in the professional gear you need.